TxtFeedback is a real time feedback web application that combines an SMS system with a mobile chat in order to enable you to engage your customers in conversations.
While in store, they can send you their feedback via SMS or via a mobile online chat. Your staff can respond right away, analyze customer messages afterwards and take the necessary actions.
GET CUSTOMER FEEDBACK AND SUGGESTIONS THROUGH SMS
Improve your customers’ experience and turn them into net promoters by providing them access to our customer feedback tool, where they can quickly say what’s on their mind
RESPOND FAST TO CUSTOMERS’ DEMANDS
TxtFeedback allows you to respond fast to customers’ feedback thus improving the experience they have with your products and services.
GET IN DEPTH REPORTS BASED ON CUSTOMERS’ DEMANDS
TxtFeedback collects individual information on every office of your company, compiles them into actionable reports, to help you optimize your customer service.
BE KNOWN FOR YOUR NEXT GENERATION CUSTOMER SERVICE
The companies who differentiate with their unique approach of customer service will get the customer’s attention. With its unique approach, our SMS feedback platform helps you increase customer loyalty like never before.
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